Frequently Asked Questions

Q. How do I register?

A. Click on the Login link at the top of the screen, register by providing us your email address and other important information.  You will be receive an e-mail confirming your successful registration.


Q. Why can't I find what I am looking for on the website?

A. If the "quick search" does not locate your item, try an "advanced search" if you still are unable to find it, we recommend that you call us.  We have hundreds of new products that are not yet on the website.  We are happy to assist you with any "product locator".


Q. Can I order a product and have it shipped outside of the United States?

A. Yes we can ship anywhere in the world. However international orders must be pre-paid via wire transfer, we do not accept credit cards from countries other than Canada and the United States.  Email us at sales@uniquetruckladders.com to request our wiring instructions.

 


Q. Can I purchase products using a company purchase order?

A. If you are a School, Municipality, Military or Utility you are pre-approved for "open account".  If you are a private fleet and would like to apply for credit we have an application for you to complete so we can do a credit check.  In the mean time we accept all major credit cards.


Q. How do I return a product or cancel my order?

A. We have a 30 day money back guarantee. You must call our offices during regular business hours 8:00am - 5:00pm, Monday-Friday to return or cancel an order (800)777-4855.


Q. How do I become a distributor/reseller?

A. We welcome the opportunity to work with new distributors.  We have hundreds of companies reselling our EZ-Step.  If you are interested in becoming a dealer we have an application for you to complete.  Please call our office and we can assist you.


Q: I'm having trouble checking out, why are all the fields are greyed out?

A: In order to checkout you must enter a valid email address and click "submit". Once you click submit you should be able to fill out the shipping information. Once you have filled out the shipping information click the "save" button and you can now select your preferred shipping method. Next you will choose a payment method and click "save". Now select your email preference and if you don't already have an account you may create one at this time. Now you can click "Place Order" and your order has been submitted.


Q: Why do I get an error when entering my email address on the Secure Checkout page?

A:Make sure you are entering a valid email address such as myemail@mycompany.com. If you are still having problems you may click on the "Login" button above the red "begin checkout" box. Here you should be able to login. Once you have logged in you can return to your cart and finish the checkout process. If you continue to have problems you may contact UniqueTruckLadders.com at sales@uniquetruckladders.com or toll free at (800) 777-4855


Q: How can I enter a Purchase Order number when I am paying with a Credit Card?

A: You must enter your Purchase Order number into the "Order Notes" section of the shopping cart before continuing to the checkout page. Then you can select "Credit Card" as your payment method. By clicking "Purchase Order" as the payment method your credit card information will be cleared out.


Loading...